Organizations using Viva’s Virtual PBX achieve maximum results

Organizations using Viva’s Virtual PBX (Private Branch Exchange) service have experienced increased sales and customer growth in a short period of time with minimal effort. Neither the workload nor the high volume of calls posed a challenge.

Moreover, it allowed for clear analysis and evaluation of all employees’ performance from one location, without the need to visit regional branches. The “Virtual PBX” coordinates everything quickly and automatically.

One of the companies that has become a corporate client of Viva has been using “Virtual PBX” for about ten months and considers this service very important for managing its business. The recorded data highlights significant achievements: the company has a comprehensive understanding of customer requirements, employee performance, and sales volume.

“We have seen an increase in sales and customers, and we can also monitor the work of all employees through the Virtual PBX. During this period, we received over 15 000 calls. Although it is not possible to be physically present in the branches of different regions, Viva’s PBX allows me to get full information about the employees of the 3 branches, the work and missed calls,” says Sargis Nersisyan, commercial director of “Manana Technology”.

Regardless of the size of the business and the number of employees, organizations using the “Virtual PBX” manage systematic and efficient business processes with minimal investment, saving time and resources thanks to fixed mobile convergence (FMC). As a result, corporate phone numbers connect to a virtual PBX and offer:

•    receiving calls in standby mode, regardless of the number,
•    voice greeting and conversation recording for enhanced service,
•    call distribution and missed call tracking to ensure feedback,
•    statistics via web interface and mobile application.

The web interface of “Virtual PBX” offers a range of call handling functions: setting up call routes and number schedules, call forwarding, missed call notifications, integration with CRM, etc. The mobile application is available for Android and iOS operating systems.

The connection of the “Virtual PBX” service can be completed in one working day and does not require capital investments. The monthly fee for the service starts at only AMD 7 000. You can try it for free for one week.
 
More detailed information is available here.