Beeline sums up Customer Day and Voice of the Customer

Beeline has summed up the results of Customer Day and Voice of the Customer programs, during which the corporate management directly interacted with the clients, received suggestions and helped the customer solve various problems at the company’s sale and customer care offices.

Customer Day was launched in March 2018. Over the months, top Beeline managers made more than 500 calls to subscribers to assist them with relevant issues.

In general, the company received and processed over 60,000 applications of all sorts from the clients this year.

Beeline holds Customer Day once every quarter of the year.

“It is a significant part of our strategy to help the customers and respond quickly to their suggestions and complaints. We strive for being as close as possible to our subscribers, and these two programs are excellent for reaching out to them. I would like to thank all Beeline subscribers who share their suggestions and help us improve,” said Beeline Armenia Andrey Pyatakhin.

On World Quality Day, 12 Beeline subscribers who used the company’s services most actively and helped improve their quality by providing feedback were invited to the headquarters for a tour.